NO. | Question | Answer |
1 | After the upgrade, will my historical records still be there? | Don't worry—updating the app will not delete your history. If your feeding, pumping, sleep, or other records appear to be missing after signing in, please check the following:
After completing these checks, your history should appear as expected. If you still can't find your records, please contact us and provide your account information so we can help investigate further. |
2 | How do I switch my state in APP？ | If your state changes (e.g., pregnancy, baby birth, etc.), go to "Profile" in "My" page, tap your current stage to switch manually. The system will also guide you to update when you log a pregnancy or register a baby's birth. |
3 | Can I switch back to the old version of APP? | After the upgrade, switching back to the original interface is not supported. We have rearranged records, reminders, and devices to more convenient locations. We hope this consolidated experience helps you care for your baby with less hassle. |
4 | What updates have been made to record types? | We have added new record items based on different stages: for pre-pregnancy, we added "Period"; for pregnancy, we added "Weight"; for postpartum, we added "Supplement". Simply select the appropriate type and fill in the details to save. |
5 | How do I quickly add, edit, or delete the record i want to find ? | The core record entry points are now on the homepage. Tap the corresponding card to add a new record. To edit or delete, tap "View all" next to "Daily Check-ins" to go to the calendar, find the record, and tap it to modify or delete. |
6 | Where can I view data trend charts? | Go to the "Daily Check-ins" page and tap the category at the top (e.g., Sleep) to visually view historical charts and data trends for various metrics. |
7 | How do I add custom daily reminders? | The homepage shows your upcoming to-dos. To add a new reminder, go to the reminders page and tap the "+" icon in the upper right corner. We will notify you on time. |
8 | How are the AI Tips on the homepage recommended? | Tips are automatically matched based on your set stage (pre-pregnancy, pregnancy, postpartum). You can also tap the category tabs at the top to manually switch and view more. |
9 | Why does the pumping plan card not show on my homepage? | This feature is designed specifically for breastfeeding. The system will display this card on your homepage if your current feeding method is breastfeeding (direct or bottle) or if you have a breast pump connected. |
10 | Where can I view and modify the AI Lactation Plan? | The generated plan will be displayed automatically once scheduled. You can check off completed sessions and will receive timely reminders. To adjust, you can change individual sessions on the detail page or retake the questionnaire to generate a new plan. |
11 | When does AI sleep prediction start, and how can I make it more accurate? | It will automatically activate when your baby is at least 3 months old (make sure you have entered the baby's birth date). Since each baby's rhythm is unique, we recommend consistently logging sleep – the more the system learns, the more accurate the predictions will be. |
12 | Do I need to reconnect my devices after the update? | No. The device information you previously bound has been safely retained. Just go to the device page and operate as usual. |
13 | What devices are currently supported for connection and control? | Currently, we support Momcozy breast pumps, monitors, temperature stickers, and white noise devices. More smart devices will be added in the future, making your personal parenting hub even richer. |
14 | Where did the previous Baby Name feature go? | We have temporarily taken down the Baby Name feature in this upgrade. |
15 | Where did the previous Monitoring Log feature go? | The Monitoring Log, originally on the smart-baby page, has now been integrated into the device control page. |
16 | What are the changes to the device page (BBM)? | The device card now includes a monitoring preview area, where you can directly play/stop video, mute/unmute, and view in full screen, among other operations. |
17 | Where did my baby's height and weight data go? | Go to "Daily Check-ins" and tap "Growth" at the top to view and add your baby's height, weight, and head circumference data. |
| 18 | Please return the option to indicate duration of pumping manually | Thank you for your feedback. In Momcozy 3.0.0, the feature to manually set the pumping duration has been adjusted and hidden. Given that many users have a demand for this function, we plan to reintroduce support for manually setting the pumping duration in an upcoming version, so stay tuned. |
| 19 | Why are the "Reminder" and the "AI Milk Pumping Plan" not synchronized? | Prior to version 3.0, the pumping schedule was displayed synchronously in the "Reminder" section; after version 3.0, the two functions have been operated independently, and the pumping schedule will no longer appear in the reminder list, but users will still be notified via push notifications when the set time arrives. |
| 20 | Why are the "Reminders" and "AI Pumping Plan" not synchronized? | Prior to version 3.0, the pumping schedule was displayed synchronously in the "Reminder" section; as of version 3.0, the two functions have been designed to operate independently. The pumping schedule will no longer appear in the reminder list, but users will still receive a push notification alert when the scheduled time arrives. |
| 21 | When will Dark Mode be supported? | Thank you for your feedback! Dark Mode is already on our development roadmap and is being actively worked on. This feature will be launched in an upcoming version, so stay tuned. Thank you for your patience and support. |
| 22 | Sleep data statistics error | Momcozy's daily sleep statistics follow a fixed cycle, which by default defines a day as from 07:00 on the current day to 07:00 the next day. Sleep records that cross the wake-up time (07:00) will be counted in the previous day's sleep statistics, so the daily sleep duration you see may differ from the recorded time. To help you better understand the sleep statistics rules, we will add relevant prompt descriptions in subsequent versions. |
| 23 | Why can't I see the remaining battery percentage of the pump anymore? | To provide a more stable battery level display experience, some users are currently seeing the battery icon instead of the specific battery percentage. We are continuously optimizing the battery level display method, and relevant experience will be further improved in subsequent versions. |
| 24 | Why are the displayed values, rounding rules and decimal places of the milk expression records different from before? | We have noticed that the milk pumping records have caused inconvenience to some users in terms of numerical display and decimal places. To maintain a consistent user experience as before, we will restore the display format of retaining two decimal places in subsequent versions. |
| 25 | Why can't I delete the AI Lactation Plan? | This issue has been fixed in the latest version. If you are still unable to delete the AI Lactation Plan, please first update the Momcozy App to the latest version and then try again. |
| 26 | Why is the gestational week displayed in the app inconsistent with my actual gestational week? | The gestational week displayed in the App indicates the current week number, so in some cases, the displayed result may differ from the gestational week calculation method you are accustomed to. We have taken note of this feedback and will optimize the gestational week display logic in subsequent versions to make it better align with users' usage habits and cognition. |
| 27 | Where can I view my Total Pumped oz after the upgrade? | Please go to Daily Check-ins and select the Pumping tab at the top. You will be able to view your total pumped milk volume and historical records. You can also switch between daily, weekly, and monthly views to check statistics for different time periods. |
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