Breast Pump：Unable to power on-M9/Wellness 1/V1 Pro/V2 Pro

Applicable Models: M9/Wellness 1/V1 Pro/V2 Pro

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Solution

1. Connect the pump to a standard 5V2A wall adapter using the original charging cable.
2. Inspect charging port make sure no water stain or odds in the charging port
3. Leave the device plugged into a direct wall outlet uninterrupted for at least 3 hours.
4. Unplug the device and press and hold the power button for 3 seconds.

Note

If the issue persists after completing the steps above, please feel free to contact us for further assistance. To help us resolve your issue quickly, please provide the following:

• The Serial Number (SN) of your device.
• A clear picture of the pump motor.
• A clear video demonstrating the fault/issue.