If any part of your belly band is damaged or broken, please contact us and provide the following information:
- Your order number.
- Photos clearly showing the damaged or broken part.
- A brief description of the issue, including whether you noticed it upon arrival or during normal use, and when you first noticed it.
Note
- If the issue was noticed upon arrival, please provide a photo of the packaging bag, showing the side with the product label.
- If the issue occurred during normal use, Please provide details about how the product has been used:
- Frequency of use (e.g., daily, weekly, etc.).
- Washing frequency (e.g., after every use, once a week, etc.).
- Washing method: hand wash or machine wash.
- Drying method: air dry or tumble dry.
- Whether disinfectant was used during washing.
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