What should I do if the camera cannot rotate properly?

It can be greatly frustrating when the monitor doesn't work as expected.

Here are some tips to help you troubleshoot the issue:
1. Position Optimization
①. Ensure no high-magnetic objects are near the camera, as they may interfere with the connection signal.
②. Maintain a 1.5–4 meter distance between the camera and monitor for optimal signal strength.

2. Power Supply Check
Make sure that the camera is powered on using a functional power adapter, cable, and outlet.

3. Functionality Test
①. Navigate to the Feature Menu and use the direction pad to check if the buttons work properly.
②. If yes, exit the menu and press the direction pad multiple times to test if the camera can properly rotate across different angles.

4. Device Reset
①. Disconnect the camera from the monitor and perform a factory reset via Settings on the monitor.
②. Reconnect the camera to check if the issue persists.

5. Power Accessories Exchange
Power the camera using a different power adapter, cable, and outlet to see if the issue is related to the power.

If the issue persists, please don't hesitate to contact the Momcozy Customer Service Team at [e-mail] with the following information.

1. An order information screenshot with the order number for warranty verification.

2. A video shows the following information:
①. The camera fails to rotate to different angles when pressing the direction buttons on the monitor.
②. The functionality of the direction buttons while accessing the feature menu.

The Momcozy Customer Service Team is always available to assist you.