Baby Monitor - Weird Sound | BM04

Phenomenon:

Unusual Noise, Static, Echo, or Feedback

 

Applicable Scope:

Baby Monitor: BM04

Solution:

1. Set the parent-unit volume to about 50%, stop the lullaby, and exit two-way talk.
2. Keep the camera and parent unit at least 2 m (6.6 ft) apart.
3. If a phone is also playing live audio, keep it away from both devices.
4. A loud squeal that stops when the devices are separated or the volume is lowered is normal microphone-speaker feedback.
5. Make sure the microphone and speaker openings are not covered.
6. Test live audio, one built-in lullaby, and one short two-way conversation separately to identify which function is affected.
7. Restart the camera and parent unit once.
8. If the issue also occurs in the App, close and reopen the App once, then repeat the affected audio test.

Note
If the issue continues, contact Momcozy manual support and provide the product model, Serial Number (SN), a clear photo or short video of the issue, and proof of purchase if available.