Baby Monitor - Stop working | BM08

Applicable Scope:

Momcozy Baby Monitor BM08

Phenomenon:

The device stops Working, Goes Offline, or Live View Freezes

Solution:

1. Make sure that the camera has power and the phone can access the internet.
2. Update the Momcozy App, allow local-network/camera-related permissions requested by the App, turn off any VPN for this test, and place the camera closer to the router.
3. Use the home 2.4 GHz or 5 GHz Wi-Fi rather than a guest network or captive-portal network.
4. Close and reopen the App, then restart the camera and router once.
5. Wait until the phone is online and the camera indicator returns to its normal connected state before opening live view.
6. If the camera is still offline, follow the App prompts to reconnect or pair the camera one time.
7. Do not repeatedly delete the device or reset it.

Note
If the issue continues, contact Momcozy manual support and provide the product model, Serial Number (SN), a clear photo or short video of the issue, and proof of purchase if available.