Baby Monitor - Poor Sound Quality | BM08

Applicable Scope:

Momcozy Baby Monitor BM08

Solution:

1. Open live view in the Momcozy App, turn sound on, raise the phone media volume, and disconnect any Bluetooth headset or speaker.
2. For two-way talk, confirm that the App has microphone permission.
3. Make sure the camera microphone and speaker openings are not covered.
4. Place the phone near the router and the camera within reliable Wi-Fi range.
5. Confirm live view remains open for 30 seconds without an offline or reconnecting message before testing audio.
6. Close and reopen the App, restart the camera once, then record a 10-20 second screen recording with sound during live listening and a separate 10-20 second two-way-talk test.
 

Note:
If the issue continues, contact Momcozy manual support and provide the product model, Serial Number (SN), a clear photo or short video of the issue, and proof of purchase if available.