What Should I Do If the Device Is Missing After App Update / Logout? | BM04

Applicable Scope:

Momcozy Baby Monitor BM04

 

After the app backend update, some customers may be logged out. Upon logging back in, they may find that the BM04 device is missing from the device list, or they may fail when attempting to re-bind it. Please follow the steps below to check and diagnose in order:

1. Confirm whether the current login method is the same as before the update.

• The new version of the app will try to indicate the last-used login method: if you previously used Google or Apple ID quick login, you can check the "Last used" prompt at the corresponding entry; if you previously logged in with an email, the email input field may display the last-used email address.

• Please prioritize logging back in with the original account, then confirm whether BM04 reappears in the device list.

2. Confirm whether the currently logged-in account is the "primary account" that first bound the device, or a "shared account."

• Shared accounts are mainly used to receive shared devices. It is not recommended to repeatedly delete, unbind, or re-bind devices under this account.

• If this BM04 was previously bound by another account first and then shared with your current account, please try switching to the primary account that first bound the device, log back in, and then confirm whether BM04 reappears in the device list.

Note
If the issue continues, contact Momcozy manual support and provide the product model, Serial Number (SN), a clear photo or short video of the issue, and proof of purchase if available.